Refund policy

RETURN AND REFUND POLICY

Last updated: April 28, 2026

ALBANOTTE roasts and ships specialty grade coffee and bakes biscotti
in small batches. Because our products are perishable food items,
our return and refund policy is built around food safety and the
freshness of what we send.

COFFEE

If your bag of coffee arrives damaged, unsealed, or with anything
visibly wrong, contact us within 7 days of delivery and we'll send
a replacement at no cost.

If you receive a coffee bag and decide it's not for you, you may
return it within 14 days of delivery for a full refund — provided
the bag is unopened and the seal is intact. The customer is
responsible for return shipping costs on unwanted but undamaged
items.

We cannot accept returns of opened coffee bags. Once a bag is
opened, the coffee inside has been exposed to air and we have no
way to verify its condition for resale or food safety.

BISCOTTI

All biscotti sales are final. As an open-bagged baked good, biscotti
cannot be returned for food safety reasons.

If your biscotti arrive damaged, broken, or stale, email us a photo
within 7 days of delivery and we will replace the order at no cost
or issue a refund — your choice.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or doesn't arrive at all, contact us
within 14 days of the expected delivery date. We'll work with the
carrier and either ship a replacement or issue a full refund.

INCORRECT ORDERS

If we shipped the wrong item, that's on us. Email us within 7 days
of delivery and we'll send the correct order at no cost. You can
keep the incorrectly shipped item.

HOW TO REQUEST A RETURN OR REFUND

Email ciao@albanotte.com with your order number and a brief
description of the issue. Photos are appreciated for damaged items.
We respond within 1 business day.

Refunds are issued to the original payment method within 5-10
business days of receiving the returned item or approving the
refund request.

CONTACT

ALBANOTTE
55 Walnut Street, Unit 204, Suite K
Norwood, NJ 07648
ciao@albanotte.com